We at EZ Online believe that
YOU, our valued customer, deserve the best service
and security to ensure your enjoyment while at
EZ Online Casino. If you are a new Member and
just getting started, please view our FAQ's. If, however,
you need further assistance, EZ Online’s Member
Services Team is on hand to assist you.
Welcome
to our Casino
Your
visit to our casino beings in the casino lobby.
From here, you can select to play any of our games
as well as access the cashier (online only).
You'll also find that no matter where you are
in the casino, you'll always have access to the
online help and configuration options via the
buttons in the upper-right corner of your screen.
Help is always context-sensitive, meaning it will
always display whatever help is relevant to the
current screen you are on. When playing
a game, the HELP button will allow you
to quickly review game rules, payouts, and instructions
on operating the game.
The OPTIONS button displays the casino
options dialog where you can adjust sound volumes
and animation speeds, select your currency (where
applicable), as well as adjust other configurable
parameters.
Select a Game
To
select a game from the casino lobby, move your
mouse over the table game or machine that you
would like to play. When the game appears
illuminated, click your left mouse button to launch
the game. Once inside the game, you can
always click the BACK button in the upper
right corner of the screen to return to the casino
lobby (assuming you do not have active wagers
in the game).
If
you are playing online and your connection to
our casino server is lost during a game, your
bet, balance, and the state of the game will be
saved until you reconnect. Once you have
reconnected, any game that has a game in progress
will be marked with "game in progress" (see left).
Simply launch the game again to continue from
where you were interrupted.
Please be aware that under some circumstances,
it can take our servers up to 15 minutes to determine
that you have been abnormally disconnected.
If you attempt to reconnect and receive a "You
already have a session on the server" error message,
please wait a while longer and then attempt to
reconnect again.
Game
Updates
When
playing the online version of our casino, the
game will automatically try to determine if there
are any updates that must be downloaded.
Updates can include cosmetic and operational enhancements
to the casino as well as the introduction of new
games!
If
the casino has determined that updates are available,
you will be presented with a list of games affected
by the update. You can choose to update
only the games that interest you in order to minimize
the download time. Games that you choose
not to update at this time will give you the opportunity
the next time you attempt to play one of these
games.
Playing
for Practice
The
practice version of the casino allows you to play
our casino games without placing real wagers and
without the need to be connected to our servers.
The practice version plays in exactly the same
way as the online version except you will no longer
have access to the cashier or the ability to play
in foreign currency (where applicable).
You may only play a game in practice mode if you
have previously downloaded all the required files.
If the game has detected that any of its required
files are missing, you will be instructed to run
the online version of the casino where the auto-update
process will allow you to download the necessary
files.
If you are attempting to update or download a
new casino game, but you are not presented with
the auto-update dialog when you first run the
online casino -- login to the casino (create a
new account if necessary), then attempt to play
the desired game online. If the game requires
an update, you will be given the option to download
the necessary files at that time. Once the
files have been downloaded and the game has launched,
you may exit the casino and play the practice
version off-line at any time.
Exiting
the Casino
Clicking
the EXIT button in upper-right corner of
the casino lobby screen ends your on-line gaming
session by disconnecting you from our casino server.
You will need to login again the next time you
want to play on-line. You should always
EXIT from the casino when you will not be
playing for any period of time, or when leaving
your computer unattended in the presence of others.
Note that once you have placed a bet and started
a game, the game's BACK button will become
disabled, preventing you from returning to the
casino lobby. You will not be able to exit
the game or the casino until the final result
of all wagers in the current game have been determined.
If the game is abnormally terminated, both your
balance and your current wager will be saved so
that the game may be completed at a later time.
Cashier
Services - only available online
The
Cashier provides access to all your money transaction
options, history logs, as well as options to update
your account information and to change your login
password. Using the Cashier you can deposit
money into your casino account, or withdraw money
out of your casino account. Every money
transaction is logged (transfers, deposits, withdrawals),
and these logs are available to you at any time
from within the Cashier.
The
casino logs every game played, and you always
have access to view these logs through the cashier.
The logs will show you every wager made, including
the amount bet, the amount won or lost, your balance
before and after, and the resulting hand(s), spin,
dice roll, or other game-specific information.
See the help from within the Cashier for more
information.
Configuration
Options
Options
allow you to customize the operation of the casino
software. The option dialog presents you
with 3 tabs: Audio, Video, and Currency (where
applicable). Options are enabled when the
checkbox beside an option has a check in it.
Clicking on the Audio Tab will present
you with all the options related to the game's
sound. Clicking on the Video tab
will present you with all the options associated
with the game's graphics and animations.
Clicking on the Currency tab will allow
you to select from a list of available foreign
currencies to play with. You may only change
currencies from the casino lobby or the cashier
screen, and only if there are no interrupted games
in progress waiting for completion.
Audio
Options
Sound Effects Enabled
With sound effects disabled you will not hear
any sounds in the game.
Background Sounds Enabled
If you want to hear the sound effects in each
game, but you do not want to hear any background
sounds, uncheck this option. Background
sounds include the music and the "chatter" of
other people in the casino.
Sound Effects Volume
To make the sound effects quieter, move the slider
towards the left. Moving the slider to the
right will make the sound effects louder.
The leftmost position will turn the sound effects
off while the rightmost position sets the sound
effects at maximum volume.
Background Volume
To make the background sounds quieter, move the
slider towards the left. Moving the slider
to the right will make the background sounds louder.
The leftmost position will turn the background
sounds off while the rightmost position sets the
background sounds at maximum volume.
Video
Options
Full Screen Display
If Full Screen Display is checked, the casino
will occupy the full viewing area of your screen.
If unchecked, the game will play inside a normal
window on your desktop. We recommend playing
in full screen for a richer experience and improved
performance.
Animations Enabled
When animations are enabled, you will see such
things as the cards being dealt in any card
game, the dice rolling in craps, the roulette
wheel spinning in roulette, the reels spinning
on the slot machine, etc. With animations
disabled, the results of any hand, roll, or
spin will be displayed as soon as the result
is received. You may find it more difficult
to follow a game with animations disabled.
Use Graphic Mouse Cursor
If your mouse pointer tends to flicker or disappear
while playing, select this option to have the
game draw its own mouse pointer instead of using
the Windows default mouse pointer.
Animation Speed
To slow down the playback speed for animations,
move the slider towards the left. Moving
the slider to the right will cause animations
to play faster. Please note that increasing
or decreasing the speed of animations may cause
side effects such as sound effects falling out
of sync with the animation.
Sound Effects Enabled
