Which
casino games can I play on EZ Online Casino?
The EZ Online Casino features the world's favorite
casino games: Blackjack, Roulette, Craps, Baccarat,
Keno, Pai Gow Poker, 3-reel Slots, Video Poker
Games, including Jacks or Better, Deuces Wild
Poker, Joker Poker, Tens or Better Poker .
How
do I get started playing games at EZ Online?
There are two ways to play games at EZ Online
Casino:
1) Instant Play – an online suite of your
favorite casino games without any download.
2) Downloadable Casino – a downloadable casino,
with stunning graphics and exciting sounds for
a richer casino experience. The downloadable casino
is recommended.
Once you have completed the form and registered
your new account, EZ Online supplies you with
a user ID. You should write down your user ID
and keep it in a safe place. You create your own
password on the registration form for your account.
The Gaming Factory recommends that you change
your password regularly. You can change your password
on the Cashier screen in the casino software
What
are the technical requirements for playing at
the Casino?
These are the minimum requirements for the EZ
Online Casino and/or for installing and running
the Casino software on your computer:
Operating System Windows 95, Windows 98, Windows
NT, Windows 2000
(Please note: The Gaming Factory Casinos are not
currently compatible with Apple Macintosh computers)
Browser type Microsoft Internet Explorer version
4.0 and above; Netscape 3.0 and above
Memory 64MB
Disk space required 15 MB
Audio card preferable
How
do I install the Casino games software on my computer?
1) Download the Casino software directly
from EZ Online
2) You will be prompted to save the file “casino.exe”
3) Depending on your individual computer, this
may prompt your “Download Manager” and
to follow on screen instructions from here,
4) All others - choose destination to save file.
(TGF recommends saving to you “Desktop”
for easy access.)
5) After file has been saved, locate and double
click the icon called “EZ Online Casino”
on your desktop and follow your on screen instructions.
If
at any time you need assistance the Member Services
Team is on hand to guide you through the installation
process, email at support@ezonlinecasino.com
How long does it take to download the software
from the Internet?
The entire download is dependent on the speed
of your Internet connection.
For a 56K modem, the initial file download will
take 5 to 10 minutes.
After launching the casino software and connecting
to the Internet, you will be offered the option
to download additional files and games of your
choice.
Each individual game will take approximately 5
minutes to download.
The casino will take approximately 40 minutes
to download entirely.
What
should I do if I have any problems with the casino
software?
First of all, check you are connected to the Internet.
The games software only functions if you are online.
Check the Help file for the relevant game in the
casino software.
If you cannot solve the problem,
please contact support@ezonlinecasino.com.
Please
note: If you are using a computer on a network
protected by a security firewall, you might find
that the Casino software is unable to connect
to EZ Online.
How
does the Casino work?
All the casino games are based on software created
by a highly reputable software specialist. The
casino games are designed to extremely high standards
and are easy and exciting to play.
The functioning of the games is based entirely
upon chance, thus ensuring fair treatment to all
players using the casino. At the heart of all
the casino games is a random number generator.
This generator, upon which the draw of numbers
or cards is based, produces an unlimited supply
of distinct random numbers.
Where
do I find playing instructions for the casino
games?
There are two ways to find game “HELP”
instruction at the EZ Online Casino.
1) Access the “HELP” section for all
game rules, strategies and payouts can be found
in.
2) A complete set of instructions and explanations
about the casino games is included in the games
software. You will need to click on the “HELP”
Button, located within each game, for full details.
Please note: The “HELP” Button is directly
relevant to the game you are playing at that time.
SECURITY AND
PASSWORDS
Are
my transactions secure on EZ Online Casino?
EZ Online makes every effort to maintain the security
of your information and transactions during transmission.
We utilize 128-bit SSL (Secure Socket Layer) technology.
Transactions are managed in partnership with respected
and established organizations such as PayPal.
Detailed verification procedures are undertaken
on a constant basis to protect EZ Online Members.
For
your own security, you should keep your EZ Online
password secure and ensure that no unauthorized
persons are using your computer.
EZ
Online takes privacy matters very seriously and
complies with all relevant data protection legislation.
Any information you give to EZ Online, or that
The Gaming Factory collects as a result of your
use of the Casino, is only used in accordance
with the terms of the company's Privacy Policy.
Do I have a password?
When you register a new account, and before you
play for the first time, your new User ID will
appear on the screen. You should write down your
user ID and keep it in a safe place. You create
your own password. The Gaming Factory recommends
that you change your password regularly. You can
change your password on the CASHIER screen in
the casino software. You will use your user ID
and password to log-in to any of The Gaming Factory’s
sites.
Are the loginID and password case-sensitive?
Yes, they are case-sensitive. VALUED MEMBER is
NOT the same as valued member.
What
happens if I forget my password?
If you have forgotten your password, please contact
Member Services. You will be assigned a new password.
When you next log in, you will be able to change
the password according to your preference.
REGISTERING,
BECOMING A MEMBER AND PLAYING
Is
membership at EZ Online free?
Yes, membership at EZ Online is free.
Is
there a minimum age limit on membership of EZ
Online?
Anyone who wishes to install the Casino software
and play casino games on EZ Online must be at
least 18 years old. You will be asked to confirm
that you are over 18 years old.
How
do I become a member?
You become a Member when you have completed the
registration process for the “Downloadable”
or “Instant Play” Casino. EZ Online
Casino Members can choose to “Play for Real
Money” or “Play for Fun.” All Members
should expect the finest customer service from
our Member Services Team.
Will
the information I provide remain confidential?
EZ Online complies with data protection legislation,
which is designed to protect consumers’ privacy.
For more information see our Privacy Policy.
PLAYING
FOR FUN AND PLAYING FOR REAL
Can I play the casino games without
staking any money?
Yes, choose “Play for Fun” after logging
in to the casino.
How
do I play with real money at the casino (playing
for real)?
After registering for membership (“Downloadable”
or “Instant Play”) you will be asked
to “Play for Real” or “Play for
Fun.” Choose: “Play for Real” you
will need to purchase casino chips from within
the casino “CASHIER.”
Are there
minimum and maximum stakes on the casino games?
Yes. The minimum stake on any game is $0.25 (available
on the slot machines).
Pai Gow
Minimum: $5 Maximum: $100 Slots
Minimum: $0.25 Maximum: $5 Craps
Minimum: $5 Maximum: $500 Video Poker
Minimum: $0.25 Maximum: $5 Keno:
Minimum: $1 Maximum: $10
YOUR
EZ Online ACCOUNT, MAKING DEPOSITS & BUYING
CASINO CHIPS
How
do I open a EZ Online account?
You open a EZ Online account when you launch the
casino software and register. It is only when
you opt to play for real money that you need to
supply of your PayPal Personal Account details.
Where do I go to manage my account?
Manage your account from the “CASHIER”
section in the Casino.
Which
credit cards does EZ Online accept?
All Credit Card transactions through your PayPal
account. For more information, visit www.paypal.com.
Which
currencies does EZ Online accept?
The EZ Online Casino accepts most major currencies.
The casino operates in US Dollars. Winning members
will be responsible for any currency conversion
fees.
How
do I buy casino chips?
After Logging in, go to the “CASHIER”
section of the Casino. For step-by-step instruction
for depositing by PayPayl Personal Account, please
click HERE
What is the minimum sum I can
spend on casino chips?
Minimum deposit is $25 dollars.
Is
there a limit on how much I can spend?
Depending on your credit card/debit card limit
you can buy as many chips as you like, but EZ
Online applies a transaction limit of $1500 per
card per week or $700 per day.
How
do I use chips to play the games?
You use chips to play all the casino games on
EZ Online. Bets are placed using chips equal to
the required amount/wager. You can check your
account balance at the bottom of the casino screen.
How
do I know how much I have spent?
Your account balance appears constantly at the
bottom of the screen when you are playing at the
casino. You can also check your transaction history
by clicking the “View Transaction History”
button from the CASHIER screen.
Can I leave chips in my account?
Yes, you may leave them in your account for the
next time you play.
CASH-INS/CASH-OUTS
How
do I cash-in my winnings?
You cash-in your winnings simply by contacting
the Members Services Department by email: support@ezonlinecasino.com
You will have the following options:
OPTION 1- Request a check to be sent to you via
regular mail, free of charge.
OPTION 2- Request a check to be delivered by Federal
Express. A charge of $30 will be made for this
service and deducted from your winnings.
OPTION 3- You can make an electronic withdrawal
using you PayPal Personal Account from the “CASHIER”
section of the Casino.
PLEASE NOTE:
* The minimum cash-in is $30.
* There is a cash-in limit of $2000 per day.
* Payments will only be made in US dollars.
* To protect your security a number of verifications
are carried out when a cash-in request is made.
It is possible that you will receive an email
requesting additional identification material,
in which case you may have to supply the following
by fax: a copy of both sides of credit card, a
utility bill or driver's license (carrying the
address you have registered with EZ Online), acknowledgements
of charges made to the card over the past 6 months.
'What is the minimum sum I can
cash-in?
The minimum cash-in is $30.
What
happens if I change my mind regarding a cash-in
request?
You may reverse your cash-in request, providing
you do so within 24 hours of making the initial
request. Please note that you can only cancel
a cash-in for the amount you originally requested.
Is
there a limit on how much I can cash-in?
You can cash-in up to $2000 per day.
