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menu We at EZ Online
believe that YOU, our valued customer, deserve
the best service and security to ensure your enjoyment
while at EZ Online Casino. If you are a new Member
and just getting started, please view our FAQ's. If, however,
you need further assistance, EZ Online’s Member
Services Team is on hand to assist you.
Cashier Services
- only available online
The
Cashier provides access to all your money transaction
options, history logs, as well as the ability
to update your account information and to change
your login password. Using the Cashier you
can deposit money into your casino account, or
withdraw money out of your casino account.
You can also view a log of all your money transactions
(deposits and withdrawals).
The
Cashier also provides you with logs of all the
games you've played. From these logs, you
can see any money that was won or lost, as well
as the resulting hands, dice rolls, and spins
for every game played.
Purchasing
Casino Chips
To
deposit money into the Casino, you must purchase
Casino chips. One U.S. dollar purchases
one dollar in Casino chips. Chips can be
purchased securely using your credit card.
From the Cashier window, click on the "Purchase
Casino Chips from Credit Card" button.
You will be presented with a form that requires
you to enter: the amount of chips (in dollars)
that you wish to purchase, your first name, your
last name, your e-mail address, your phone number,
your credit card number, and your credit card
expiration date. You will also be required
to provide your credit card billing address for
identification and validation purposes.
Once all the fields have been completed, click
the OK button and wait for confirmation!
Online transaction times can vary from a few seconds
to a few minutes. Please be patient and
wait for confirmation that your credit card purchase
has been accepted or declined.
Selling
Casino Chips
You
may also have the option of refunding chips that
were previously purchased on your credit card.
The amount of chips that can be refunded cannot
exceed the amount of the initial purchase.
To refund a purchase, click the "Cash Out to
Credit Card" button. You will be presented
with a form listing all your previous credit card
purchases. To refund any of the purchases
(assuming you have sufficient funds in your casino
account), enter the transaction # of the purchase
you wish to refund, and click the OK button.
If there are no problems, you should be notified
shortly that the refund was successful.
Update
Information
Click
on this button to update our records should you
have a change of home address, phone number, e-mail
address, etc. Please try to keep our records
as current as possible to allow us to serve you
more efficiently.
Change
Password
Passwords
should be changed regularly for your own security.
Once changed, your new password will be effective
the next time you log into the casino. Be
sure to remember your password, but do not keep
it in an obvious place where others might have
access to it. Here are a few tips for choosing
a good password:
Don't use your login name.
Don't use the name of anyone
or anything.
Don't use any English, or
foreign language, word or abbreviation.
Don't use any personal information
associated with your account. For example,
don't use initials, phone number, ID number,
passport number, job title, organizational unit,
etc.
Don't use keyboard sequences,
for example: qwerty.
Don't use any of the above
spelled backwards, or in caps, or otherwise
disguised.
Don't use an all-numeric password.
Don't use a sample password,
no matter how good, that you've gotten from
a book that discusses computer security.
Do use a mixture of
numbers, special characters, and mixed-case
letters.
Do use a seemingly
random selection of letters and numbers.
Money
Transaction Logs
Our
Casino maintains a complete record of all money
transactions, and these records are available
to you at any time. From the Cashier window,
click the "View Credit Card Transaction Log"
button. A small window will appear allowing
you to select the month and year whose transactions
you wish to view. When you've selected a
month and year, click the OK button. Once
the transaction report has been sent to you, a
new window will appear displaying all of your
Casino money transactions which occurred during
the specified month and year.
Game
Logs
Each
game keeps a log of all wagers won and lost.
These logs contain enough information to be
able to determine when and why any money was
won or lost. Each log entry contains your
balance at the start of the game, your total
wager, the payout amount, your final balance,
and an abbreviated "snapshot" of the state of
the game when the payout was determined.
Note: The game logs describe cards by
combining the first letter of the card's suit
in lower case, followed by the rank of the card
in uppercase. For example:
The
player hand's point total followed by the
cards held in the hand.
BankerHand:
The
banker hand's point total followed by the
cards held in the hand.
Blackjack
Game Log
Example:
D:17
H1: 19 H2: 0 D<cQd2c5>
H1<sKh9> H2<> DEAL-S
D:#
The
dealer's hand total.
H1:#
The
player's first/primary hand total.
H2:#
The
player's second hand total in the case
of a split hand.
D<>
The
final state of the dealer's hand.
H1<>
The
final state of the player's first/primary
hand.
H2<>
The
final state of the player's second hand
in the case of a split hand.
DEAL-
This
is a play-by-play record of the hand.
Starting with the initial DEAL, each
symbol afterwards represents a decision
made by the player.
S - Stand H - Hit D - Double Down I - Insurance B - Hand Bust (exceeded 21) SPLIT - Hands were split. A - Hand stands automatically.
This is normally because the
player's hand
total or the dealer's hand total was
21.
Crap Game Log
Example:
P:6 D1:5 D2:4 T:9 - PASS:5
PAOD:15 COME:5
P:#
The
current point at the time the dice were
rolled
D1:#
The
number appearing on the first die
D2:#
The
number appearing on the second die
T:#
The
total of both dice
The
craps log displays only those bets on the table
at the time the dice were thrown. The
log entry may contain 1 or more lines listing
all the bets on the table in the format POSITION:BET
where POSITION can be any of the
following:
The roulette log displays only those bets
on the table at the time the wheel was
spun. The log entry may contain
1 or more lines listing all the bets on
the table in the format POSITION:BET
where POSITION can be any
of the following:
#
Straight
up bet
BLK
Black
bet
C#
Corner
bet - numbered left to right, bottom
to top, ie: C1=[1,2,4,5], C11=[31,32,34,35],
C12=[2,3,5,6], C18=[32,33,35,36]
CO#
Column
bet - numbered from top to bottom,
ie. CO1=[3,6,9,12,15,18,21,24,27,30,33,36]
EVN
Even
bet
F12
First
12 bet (1-12)
FF
First
Five (0, 00, 1, 2, 3)
HI
High
bet (19-36)
LOW
Low
bet (1-18)
ODD
Odd
bet
P#
Split
bet, numbered left to right, bottom
to top, horizontal splits first, followed
by vertical splits ie. S1=[0,00],
S2=[1,2], S3=[4,5], S14=[2,3], S15=[5,6],
S26=[1,4], S27=[4,7], S37=[2,5], S38=[5,8],
S48=[3,6], S49=[6,9]
R#
Street
bet, numbered from left to right,
ie: R1=[1,2,3], R12=[34,35,36]
RED
Red
bet
S#
Six
Line bet, numbered left to right,
ie: S1=[1,2,3,4,5,6], S6=[31,32,33,34,35,36]
S12
Second
12 bet (13-24)
T12
Third
12 bet (25-36)
Slot
Machine Game Log
Example:
Cherry 2Bar Seven
Star
2Bar
Seven
Bar
3Bar
Cherry
Video
Poker Game Log
Example:
Jacks or Better Pair - Initial: <d4dJhKhQd6>
Final: <h6dJhKhQcQ>
The video poker log displays the name
of the hand achieved (or "Nothing"
if no winning hand could be made), followed
by:
Initial:
The
first five cards dealt to the player.
Final:
The
final hand after drawing any cards
that were not held.
